Apps · Social Ad Market · Support
Need help with Social Ad Market? Email thexyriox@gmail.com and you will usually get a same-day reply. Include the email address of your SAM account and, for deal issues, the deal ID shown on the deal screen.
Payments are held in escrow by Stripe until the client approves the delivered content. Once the content is approved, the funds (minus the 5% platform fee) are released to the creator's Stripe account.
Yes. If the client takes no action for a few days after you submit your content, the escrowed funds are released to you automatically.
Either side can open a dispute on a deal. SAM admins review the deal history and the submitted content, and typically resolve disputes within a few business days. The outcome can be a full release to the creator, a full refund to the client, or a partial split.
Use the Report button on any profile, message, or content submission, or the Block button to stop all contact with a user immediately. Reports are reviewed and actioned within 24 hours.
Open Settings in the App, then tap Delete account. This removes your profile and personal data. Invoices for completed transactions may be kept in minimized form where the law requires it.
Card payments and creator payouts are processed by Stripe. Email us with your deal ID and we will trace the transaction with Stripe and get back to you.